First Arriving is led by lifelong Firefighter/EMTs, public safety veterans and local government professionals driven to create dynamic technology, content, marketing and community solutions.

First Arriving co-founders Dave Iannone and Chris Hebert created the original, and expanded in the dot com days. They, along with our leadership team, have pioneered across all facets of technology and marketing in public safety and over a dozen other industries.

We’ve spent our lives creating innovative content and marketing platforms, online communities and events that have made a lasting, positive impact on the markets we serve.

Our team includes some amazing development, content, design, technology and marketing professionals who all share a passion to create incredible solutions that our clients and partners love – and more importantly help them achieve and exceed their objectives.

We are not just a service company – we are a long term partner in the success of your agency, department, organization or company.


Dave Iannone

Vice President, Web Services

Christopher Hebert

Vice President, Recruitment & Retention Services

Tiger Schmittendorf

Chief Operating Officer

Shannon Gilliland


Dave Iannone

Since the age of 12, Dave has been in love with the fire service. He’s spent the last 32+ years at the Hyattsville (MD) VFD where he, Chris and others first worked together on the original and Dave has been able to combine is passion for public safety, content, marketing and technology to serve first responders at First Arriving.

Vice President, Web Services

Christopher Hebert

Chris is from Upstate (the New York one) where he started his fire service career as a teen but made his home in Maryland where he met Dave, they started and the rest is history. Chris is not only a creator of many things Web, he’s also a Firefighter/Technician with the Washington, D.C. Fire/EMS Department and Life Member of the Hyattsville (MD) VFD. He leads the way with our bloggers, content creation, WordPress and lots of other fancy technical things.

Vice President, Recruitment & Retention Services

Tiger Schmittendorf

Schmittendorf brings 20 years of experience in engineering, sales and marketing management to marketing the product he loves: the fire service. He specializes in recruitment and retention, marketing, training and leadership consulting for counties and fire departments around the country.

Chief Operating Officer

Shannon Gilliland

Shannon is responsible for planning and implementing new business initiatives across First Arriving’s suite of technology, marketing solutions, and strategic services. Prior to joining First Arriving, Shannon served as the Director of Business Development for the International Association of Fire Chiefs (IAFC) where she led sales and the client-relationship management team. Shannon brings over 15 years of experience with developing strategic partnerships, sales & marketing, revenue growth, project management, and client success transformation.


Nicole Newville

Marketing Director

Emily Joynes

Marketing Director

Holly Marsilio

Marketing Director

Amy Lipsius

Project Manager, Marketing

Kristina Greene

Project Manager, Recruitment

Erin Ward

Marketing & Website Coordinator

Tracy Blankenship

Business Development
Meghan Rigaud - Client Success Manager

Meghan Rigaud

Client Success Director

Jeff Simpson

Business Development

Heather Caspi

Content Marketing Editor

Lori Jenkins

Graphic Designer

Lauren Kannry

Public Relations Manager


Ross Hopkins

Senior Director, Dashboards

Matt Rhodes

Consulting CTO

Adam Privette

Senior Developer

Lydia Francis

Developer, Dashboards

Matt Warner

Senior Webmaster

Christina Lee


Steve Choi


Katie Norman

Client Success Manager

Evan Charles

Client Support

Erick Sandoval


Alberto Miranda

Frontend Engineer / Developer

Diego Gomez Copete

UI/UX Designer


Dave Statter

Director, Video Services

Matthew Troy

Video & Multimedia Producer

Kailee Kelter

Senior Video Producer

Jon Weiss

Motion Graphics Artist & Editor

Steven Robert

Video Producer & Editor

Brian Kerr

Video Producer & Director


Maria Evola

Business Manager

Matt Aalto

Recruitment & Retention Specialist

Mike Smith


Sung Hee Kim

Creative Services Consultant


We’d love to learn more about your needs and how we can help, so give us a buzz, email or complete our short inquiry form.

Call 240-667-7754
Email Our Team
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