In rural Indiana, First Arriving’s digital dashboard were installed at Putnam County Operation Life to assist crew members in their daily roles. With their new dashboards, Putnam County was looking to improve internal communications as they respond to calls in their county of 37,000 people.
Joe Carnagua, deputy director of operations, had experience using this technology as it was implemented at his previous position and he wanted to bring it to Putnam.
“The primary goal to have another layer of information to share with crew,” Carnagua said. “Every time they go on a run, they can visually see a map.”
He is able to send real-time updates for dispatch and to also spread information about training or other events.
The features of being able to see a map while taking calls makes the crew more efficient and able to navigate through the road, as many are not well laid out in the county.
Since implementing the dashboards, Carnagua said the crew has enjoyed it thoroughly. He also said that the experience of working with First Arriving was great.
Throughout the process, Business Development manager, Ross Hopkins, was very clear on how to get things set up. “He made it easy by giving advice and making sure that everything was functional,” Carnagua said.
Since getting First Arriving Digital Dashboards installed at Putnam, Carnagua has shown it other agencies who are now interested in getting their own to improve communication.