One of the biggest challenges faced by today’s emergency services managers is people. Not enough people to respond, not enough people to serve on committees, not enough people to take on added responsibilities, and not enough people to do all the jobs that need to get done.
The term “Volunteer Life Cycle” (VLC) is used to describe all the stages, phases, and events that occur in one’s journey in volunteer emergency services. The purpose of this article is to introduce you to the process of mapping your own personal VLC, and how to identify and address obstacles and barriers to recruitment and retention in order to maximize the volunteer life cycle in your department.
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